Refund policy
At Avenor Jewelry, we want you to be satisfied with your purchase. Please read our refund and returns policy carefully before placing an order.
1. Right of Withdrawal
You have the right to request a return within 14 days of receiving your order.
To exercise your right of withdrawal, you must contact us within 14 days of receiving the item. After contacting us, the item must be returned without unnecessary delay and no later than 14 days from the date you notified us about the return.
2. Return Conditions
Returned items must be in their original condition and should not be used beyond what is necessary to inspect them.
If the returned item shows signs of use, wear, stains, odors, damage caused after delivery, or anything else that reduces its value, we reserve the right to reduce the refund amount. If the item has been used or damaged in a way that makes it unsuitable for return, we may refuse the refund where permitted by applicable law.
Please return the item with its original packaging where possible and make sure it is packed securely for shipping.
3. How to Request a Return
To request a return, please contact us at:
Please include your name, order number, and the reason for the return. We will then provide you with return instructions.
Please do not send items back before contacting us, as we need to identify and process your return correctly.
4. Return Shipping Costs
The customer is responsible for the cost of return shipping unless the item is defective, damaged, incorrect, or otherwise required by applicable law.
We recommend using a trackable shipping service, as the customer is responsible for ensuring that the returned item reaches us safely.
5. Refunds
Once we have received and inspected the returned item, we will notify you about the status of your refund.
If the return is approved, the refund will be processed to your original payment method. We may withhold the refund until we have received the returned item or until you have provided proof that the item has been sent back.
Refunds are processed as soon as possible and no later than 14 days after receiving your return notification, unless we are waiting to receive the returned item or proof of shipment.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your name, order number, and clear photos of the issue. We will review the situation and help you with the next steps. Depending on the situation, we may offer a replacement, repair, refund, or another suitable solution in accordance with applicable law.
7. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
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Custom-made or personalized items
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Items that are clearly made to the customer’s specifications
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Sealed items that are not suitable for return for health or hygiene reasons, if the seal has been opened after delivery
Any return restrictions will be clearly stated on the relevant product page where applicable.
8. Exchanges
We do not currently offer direct exchanges. If you would like a different item, size, or style, please return the original item and place a new order.
9. Order Cancellations
You may cancel your order free of charge as long as it has not been shipped yet. If your order has already been shipped, please follow our return process once you receive the item.
10. Contact Information
If you have any questions about returns or refunds, please contact us:
Avenor Jewelry
Email: jewelryavenor@gmail.com