Shipping policy

Last updated: 13 June 2026

At Avenor Jewelry, we aim to process and ship orders as quickly as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing

Orders are processed as soon as possible after payment has been confirmed. Processing times may vary during busy periods, product launches, holidays, or other exceptional circumstances.

Once your order has been shipped, you will receive a confirmation email with tracking information, if tracking is available for your selected shipping method.

2. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order. The final shipping cost may depend on your location, selected shipping method, and order value.

Any available free shipping offers or promotions will be shown on our website or at checkout.

3. Delivery Times

Estimated delivery times may vary depending on your location, the selected shipping method, carrier delays, customs processing, and events outside our control.

Delivery estimates are not guaranteed, but we always aim to ensure that your order is delivered as quickly and safely as possible.

4. Shipping Locations

We ship to the locations available at checkout. If your country or region is not available at checkout, we may not currently ship to your location.

5. International Shipping, Customs and Import Fees

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country or region.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. The customer is responsible for any applicable customs duties, import taxes, or local fees, unless otherwise required by applicable law.

Avenor Jewelry is not responsible for delays caused by customs processing or local authorities.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Avenor Jewelry is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at jewelryavenor@gmail.com. We will do our best to help, but we cannot guarantee changes once an order has been shipped.

7. Delayed, Lost, or Damaged Shipments

If your order is delayed, lost, or arrives damaged, please contact us at jewelryavenor@gmail.com with your name, order number, and any relevant details or photos.

We will review the situation and help you with the next steps in accordance with applicable consumer protection laws.

8. Unclaimed Packages

If a package is returned to us because it was not collected, or because the address provided was incorrect or incomplete, please contact us. Additional shipping costs may apply if the order needs to be shipped again.

An unclaimed package is not automatically considered a return or cancellation. If you wish to cancel your order or request a return, please follow our Refund & Returns Policy.

9. Contact Information

If you have any questions about shipping or delivery, please contact us:

Avenor Jewelry
Email: jewelryavenor@gmail.com